MASANETO
How MASANETO works
A simple, transparent online auction: list an item, let verified buyers compete, and let the payment wait in the platform's settlement account until the item has changed hands.
For sellers
Publishing takes a few minutes. You choose an auction with or without a reserve price and set its terms; the platform runs it, collects the payment and pays you out.
Create an auction
Add a title, a description, photos or a video and choose the auction type: with a reserve price (starting price 1 EUR and a hidden reserve price) or without a reserve (a visible starting price below the market value; the highest bid sells). Prices are net of VAT: the VAT on the item, where it applies, is added at payment according to your VAT status. Choose the end time of the auction, from 2 to 30 days ahead.
Settlement
When publishing an auction, the seller chooses the settlement method: 1) the buyer pays into the MASANETO settlement account and the seller receives the money after handing over the item, or 2) the parties settle directly with each other, and MASANETO collects only its commission. The chosen method is shown on the auction page before bidding.
Payout after the handover
After the handover the buyer has 7 days to confirm or object; silence counts as confirmation. The money is then released to you, and Stripe pays it to your bank account in about 7 days. The platform withholds a settlement account fee from the payout: 2 % of the sale price net of VAT, at least 2 EUR and at most 150 EUR, plus VAT according to your VAT status. The buyer's commission is unchanged.
For buyers
Every bid is for the whole auction, every seller is a verified person or company, and your money waits in the settlement account until you have the item.
Bid the net price
A bid is always the total price for everything the auction offers, excluding VAT. The bid box shows your bid, the VAT on the item where it applies, the platform commission with its VAT and the total before you confirm.
Pay into the settlement account
When the reserve is met, you pay the whole amount into the MASANETO settlement account within 1 business day of the sale confirmation. Up to 1 000 EUR you choose a bank transfer, offered first and free of extra cost, or a card; above 1 000 EUR only a bank transfer. A bank transfer extends the deadline by 5 days. Contact details are revealed once the money is in.
Receive the item, then confirm
The seller hands the item over after the payment is confirmed. You then have 7 days to confirm receipt or to object; silence counts as confirmation. An objection is examined by MASANETO, which decides on a refund, a payout to the seller or a partial refund.
Core rules
The same rules apply to every participant, so both sides can rely on the outcome of an auction and on the settlement.
Binding bids
Every bid is a binding commitment to buy at that price if you win. A winning bidder cannot withdraw from the deal.
Accurate descriptions
The seller is responsible for the accuracy of the auction description and for disclosing any defects. Deliberately misleading auctions lead to cancellation and blocking of the account.
Reserve met means sold
When the highest bid at close meets or exceeds the reserve price, the sale is confirmed automatically: the buyer must pay and the seller must hand the item over. In a no-reserve auction the highest bid always sells, and the seller cannot refuse.
Payment within 1 business day
The buyer pays the whole amount within 1 business day of the sale confirmation, 5 days more for a bank transfer. If the buyer does not pay in time, the seller may cancel the deal; an unpaid deal is cancelled automatically after 14 days.
Handover only after payment
The seller hands the item over only after the platform has confirmed the payment. After the handover the buyer has 7 days to confirm or object; silence counts as confirmation, and the money is released to the seller.
Every objection is examined
MASANETO examines every objection and decides on a refund to the buyer, a payout to the seller or a partial refund.
The full obligations of both parties are set out in the Terms of use and the Auction rules.
Verified participants only
Identity verification with eID and the settlement account keep the platform safe for both sides: you always know who you are dealing with, and the money changes hands only after the item does.